Privacy Policy

1. Introduction

Fluid Exponents Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at www.fluidexponents.com and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you submit an inquiry through our contact form or correspond with us.
• Business Information: Company name, job title, and project details provided in connection with product inquiries or service requests.
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited, collected automatically through server logs and cookies.
• Communications: Records of correspondence when you contact us via email, phone, or through our website.

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to your inquiries and providing customer support
• Processing and fulfilling product or service requests
• Sending relevant information about our products, projects, and services (with your consent)
• Improving our website, products, and services
• Complying with legal obligations and protecting our rights

4. Consent

In accordance with PIPEDA, we obtain your consent before collecting, using, or disclosing your personal information. By submitting information through our website or contacting us directly, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by contacting us at info@fluidexponents.com, subject to legal or contractual restrictions.

5. Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose your information to:

• Service providers and partners who assist in our business operations, subject to confidentiality agreements
• Joint venture partners (such as FluidEx Innovations LLC, Smith Gardens, and Cinergex Solutions Ltd.) when relevant to your inquiry
• Legal authorities when required by law, regulation, or court order
• Professional advisors such as lawyers and accountants as necessary

6. Canada's Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We will not send you commercial electronic messages without your express or implied consent. Every electronic communication we send includes our contact information and a clear mechanism to unsubscribe. You may opt out of receiving communications from us at any time.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These may include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your information is no longer needed, we will securely dispose of it.

10. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent to the collection, use, or disclosure of your information
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Fluid Exponents Inc.
Email: info@fluidexponents.com
Website: www.fluidexponents.com